Course Terms & Conditions
Course Terms & Conditions (Non-Refundable)
Business: Fairwinds Counselling (“we/us/our”)
Address: Unit 230 Westwood Business Park, Strasbourg Street, Margate, Kent, CT9 4JJ
Effective date: [01/06/2026]
These Terms & Conditions apply to all course bookings with Fairwinds Counselling. By booking a place on a course (online or in-person), you agree to the relevant Terms below.
Online Courses – Terms & Conditions (Non-Refundable)
Booking & payment
Your place is confirmed only once payment is received (unless agreed in writing).
Prices are in GBP (£).
Non-refundable payments
All online course payments are non-refundable.
This includes (without limitation) non-attendance, missed sessions, change of mind, or inability to complete the course.
Transfers/deferrals (at our discretion)
We may allow a transfer to a future course date or to another person, subject to availability and suitability.
Requests must be made in writing. An admin fee may apply.
If a transfer isn’t possible, the non-refundable policy still applies.
Access & technology
You are responsible for having suitable equipment, software, internet connection, and a suitable environment.
We are not responsible for issues caused by your device, internet, or local setup.
Conduct & participation
Please behave respectfully. We may remove participants for disruptive or unsafe behaviour. No refund will be provided.
Confidentiality (group sessions)
Do not share or repeat personal information disclosed by other participants outside the course.
We cannot guarantee other participants’ confidentiality, but we set clear expectations.
Recording & materials
No recording (audio/video/screen) without our written permission.
Course materials are for personal use only and must not be copied, shared, sold, or published without written consent.
Changes/cancellation by us
We may change dates/times/facilitator/platform where necessary.
If we cancel and cannot offer a suitable alternative, we will offer a transfer or credit (and any remedy required by law).
Important note
Courses are educational/supportive and not a substitute for therapy, counselling, crisis support, or medical care.
In-Person Courses – Terms & Conditions (Non-Refundable)
Booking & payment
Your place is confirmed only once payment is received (unless agreed in writing).
Prices are in GBP (£).
Non-refundable payments
All in-person course payments are non-refundable.
This includes (without limitation) non-attendance, late arrival, missed sessions, change of mind, or inability to complete the course.
Transfers/deferrals (at our discretion)
We may allow a transfer to a future course date or to another person, subject to availability and suitability.
Requests must be made in writing. An admin fee may apply.
If a transfer isn’t possible, the non-refundable policy still applies.
Attendance & punctuality
Please arrive on time. Late arrival may mean you miss content and we may not be able to recap.
Health, safety & accessibility
Follow reasonable on-site health and safety instructions.
Tell us in advance about accessibility needs so we can try to accommodate them.
Conduct & participation
Please behave respectfully. We may refuse entry or remove participants for disruptive or unsafe behaviour. No refund will be provided.
Confidentiality (group sessions)
Do not share or repeat personal information disclosed by other participants outside the course.
We cannot guarantee other participants’ confidentiality, but we set clear expectations.
Recording & materials
No recording (audio/video) without our written permission.
Course materials are for personal use only and must not be copied, shared, sold, or published without written consent.
Changes/cancellation by us
We may change dates/times/venue/facilitator where necessary.
If we cancel and cannot offer a suitable alternative, we will offer a transfer or credit (and any remedy required by law).
IMPORTANT NOTICE
Courses are educational/supportive and not a substitute for therapy, counselling, crisis support, or medical care.
Contact
Email: [vivpett.fairwindscounselling@gmail.com]
Phone: [07394691008]